Reliance Retail Ventures Limited Success Story (Case Study)
the ultimate case study of reliance retail

Reliance Retail is the group's retail venture and the core of our consumer-facing business.  It has built strong and lasting bonds with millions of customers in a short period by providing them with unlimited choice, outstanding value propositions, superior quality, and unmatched experience across all its retail stores.

Reliance Retail has adopted a multi-faceted strategy and operates neighbourhood stores, supermarkets, hypermarkets, wholesale cash and carry stores, speciality stores, and online stores.

About Retail Industry

The Indian retail industry has emerged as one of the most dynamic and fast-paced industries due to the entry of several new players. This is more than 10% of the country's Gross Domestic Product (GDP).

The retail sector in India is expected to reach a whopping US$ 2 trillion in value by 2032, according to a recent analysis by the Boston Consulting Group (BCG).

According to Kearney Research, India’s retail industry is projected to grow 9% over 2019-2030, from US$ 779 billion in 2019 to US$ 1,407 billion by 2026 and more than US$ 1.8 trillion by 2030. Driven by affordability, accessibility, awareness, and attitude, household spending stands at Rs.  130-140 trillion (US$ 1.63-1.75 trillion) in 2021.

India has the third-highest number of e-retail shoppers.

About Reliance Retail

Reliance retail is one of the biggest retail companies in India established in 2006. The retail outlets offer grocery, consumer electronics, and fashion & lifestyle consumption baskets, offering foods, groceries, apparel and footwear, lifestyle and home improvement products, jewellery, and electronic goods.

Read: Nykaa Founder Falguni Nayar's Success Story

The company also sells its products through an e-commerce platform.

The company has a total of 16,700 stores as of October 2022 and the total number of employees in the company is 280,000. Reliance Industry Limited is the parent company of Reliance Retail with a profit of $1 billion. 

Reliance Retail has partnerships with many revered international brands such as Armani Exchange, Burberry, Canali, Pottery Barn,  Diesel, Superdry, Hamleys, Ermenegildo Zegna, Marks and Spencer, Paul & Shark, Brooks Brothers, Steve Madden, Grand Vision and many more.

Reliance Retail Acquisitions

The company acquired retail, wholesale, logistics, and warehousing business from the Future Group for ₹24,713 crores on 29 October 2020.

Reliance Retail acquired majority stakes in the furniture and decorating company Urban Ladder on 15 November 2020.

Furthermore, Reliance Retail invested $200 million in Dunzo for a 25.8% stake on 6 January 2022.

Reliance Retail - Future Plans

Besides expanding its footprint through brick-and-mortar stores, the company has embraced digitalization well. The company is aiming to expand its JioMart Digital Commerce Platform. 

Apart from online websites and apps, the company plans to provide alternative ways of placing orders from WhatsApp.

The company is also planning to acquire food products to build its product portfolio.

Reliance Retail Financial

The company's revenue has grown steadily to Rs.  131,687 crores in FY21 from Rs 26,437 crore in FY17. Their profits increased from 2017 to 2020 to Rs. 442 crore to Rs 5539 crore but profits fell to Rs. 4589 in 2021.

Read: Net Profit Margin (The Complete Guide)

The pandemic was the worst hit in the retail sector and still increased their revenue when every business faced the disaster.

The company also became the country's largest retailer by reach, scale, revenue, and profitability.

Another interesting aspect to consider is promoter holding.  Although it may offload some shares during its IPO in the future, it will still have a strong promoter holding as they currently hold more than 99%.


1. Who is the parent company of Reliance Retail?

Reliance Industry Limited is the parent company of Reliance Retail.

2. What are the subsidiaries of Reliance Retail?

There are more than 45 subsidiaries and divisions of Reliance Retail. Some of the subsidiaries are the following -

  1. Reliance Fresh 
  2. Reliance Smart
  3. Reliance Digital
  4. Reliance Trends
  5. Reliance Jewels
  6. Reliance Footprint
  7. AJIO
  8. JioMart

3. Who are the competitors of Reliance Retail?

  • DMart
  • V-Mart
  • Spencer
  • Wallmart

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